Data Protection Policy

Karakiya Privacy Policy — Your Data Safe with us

Karakiya believes your personal information belongs to you. We collect it solely to improve our services — never to sell it. This page clearly explains exactly what we do and don't do with your data.

Last Updated: January 2026 256-bit SSL secured In Plain English
Data Never Sold
Never Sold to Third Parties
Encryption Protection
Bank-grade security
Restricted Access
Access limited to relevant teams only
Your Control
Right to access and delete data
By creating an account or using Karakiya's services, you are deemed to have accepted this Privacy Policy.
Last updated: 1 January 2026

Karakiya's Six Core Principles of Privacy Protection

The foundation we stand on to keep your data safe

Minimal Data Collection

Karakiya only collects information that is genuinely necessary to deliver our services. Asking for irrelevant or excessive data is something we've deliberately designed against.

Encryption Protection

All data is protected with 256-bit SSL encryption — the same security standard used by banks. Encryption is active at both the transmission and storage levels.

Your data is never sold

Your personal information is never sold to advertisers or third parties. Data is shared only where strictly necessary for operating the service.

Your Rights, Guaranteed

You always have the right to view, correct, or delete your own data. Once a request is submitted, Karakiya acts on it within a defined timeframe.

Stored for a Defined Period

Your data is not kept indefinitely. Each type of information has a defined retention period, after which it is securely deleted.

Restricted Internal Access

Not all Karakiya staff have access to your data. Role-based access controls ensure that only the teams who genuinely need specific information can view it.

A quick read before you continue: This page contains Karakiya's full Privacy Policy, written in plain English. Cutting through the legal complexity, it clearly explains what data is collected, how it is used, who it is shared with, and what rights you have.

01

Introduction & Scope

Karakiya is an internationally licensed online gaming and Sports Betting platform. We deeply respect the privacy of everyone who uses our services. This Privacy Policy ("Policy") explains how Karakiya collects, uses, stores, and protects personal information.

This policy applies to Karakiya's website, mobile app, and all digital services. It takes effect whenever you access Karakiya's services from any device.

Karakiya complies with international data protection standards and regularly reviews and updates this policy. You will be notified of any changes via your registered email.

02

What data is collected

Karakiya collects information in several ways — directly from you, automatically during your use of the platform, and from third-party verification services. Each category is detailed below.

What you provide at registration:

  • Full name and date of birth (for age verification)
  • Mobile number and email address
  • Residential address (collected during KYC)
  • ID document details (NID or passport — for verification purposes)

Information collected during transactions:

  • Deposit and withdrawal amounts and dates
  • Partial payment method details (not the full number)
  • Transaction reference number

Technical information collected automatically:

  • IP address and device type
  • Browser type and operating system
  • Login and logout timestamps
  • Pages visited and time spent on each
  • Session Cookies & Performance Data

Important: Karakiya never stores your full payment card number, CVV, or PIN. All payment processing is handled directly through PCI DSS-certified payment gateways.

03

How Your Information Is Used

Karakiya uses the data it collects for specific, legitimate purposes. Each use case is clearly outlined below.

Purpose of Data Use Legal Basis Requirements
Account Registration & Management Agreement Compliance Essential
Payment Processing Agreement Compliance Essential
Age & Identity Verification (KYC) Legal Obligations Essential
Fraud & Suspicious Activity Prevention Legitimate Interests Essential
Responsible Gaming Monitoring Legitimate Interests Essential
Customer support Agreement Compliance Essential
Promotional Communications Consent Optional
Service Improvement Analytics Legitimate Interests Limited

If you no longer wish to receive promotional emails or SMS messages, you can opt out at any time through your settings. However, transactional and security-related communications cannot be disabled — they are an essential part of the service.

04

Who your data is shared with

Karakiya does not sell your data. However, limited information may be shared with approved partners necessary for operating the service. Strict confidentiality agreements are in place in every such case.

  • Payment processors: bKash, Nagad, Rocket, and card payment gateways — only the information necessary to complete a transaction is shared.
  • Identity Verification Services: Approved third-party verification services may be used as part of the KYC process.
  • Game Providers: Licensed game providers, including Evolution Gaming and Pragmatic Play, may have access to gameplay data.
  • Law Enforcement Agencies: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
  • Fraud prevention: Limited information may be shared with fraud detection services.

What we never do: Your data is never sold or rented to advertising networks, data brokers, or any other organisation. Not ever.

05

Cookies & tracking technologies

Karakiya uses cookies on its website and app. Cookies are small files stored on your device that help improve the quality of our service. Karakiya uses three types of cookies.

You can also manage cookies through your browser settings. Keep in mind that disabling essential cookies will prevent Karakiya from functioning properly. For detailed guidance on changing cookie settings, contact the Karakiya support team.

06

How long your data is retained

Karakiya does not retain data indefinitely. A specific retention period is defined for each type of information. Once that period expires, the data is permanently and securely deleted.

  • Account Information: For the duration your account is active, and for up to 5 years after closure (as required by law).
  • Transaction Records: Minimum 5 years — as required by financial regulatory authorities.
  • KYC Documents: Generally 5–7 years, in accordance with legal obligations.
  • Gaming Logs: Up to 3 years — for dispute resolution and audit purposes.
  • Marketing Data: Up to 1 year after consent is withdrawn.
  • Technical logs: Typically 90 days.
07

How your data is protected

Karakiya follows the highest industry standards to protect your data, with security measures active at both the technical and organisational level.

Transmission Encryption

TLS 1.3 encryption is active on all data in transit between your device and Karakiya's servers.

Storage encryption

Sensitive data stored on our servers is encrypted using AES-256.

Access Controls

Staff are granted access only to the information required for their specific role.

Real-Time Monitoring

An automated system operates 24/7 to detect unusual access or activity.

In the event of a data security incident, Karakiya will notify affected users within the legally required timeframe and take prompt remedial action.

08

Your Rights

You have several important rights regarding the data Karakiya holds about you. These aren't just rules on paper — Karakiya has systems in place to actually enforce them.

Right of Access

You may request a copy of the information Karakiya holds about you.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request the deletion of data that is not required to be retained for legal purposes.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You can request an export of your data in a structured format.

Right to Object

You can object to certain types of data processing.

To exercise these rights support@karakiya.bestEmail us at or reach out via live chat. Requests are typically processed within 30 days. For complex cases, an additional 60 days may be required — you will be notified in advance if this applies.

09

Protection of Children & Minors

Karakiya's services are strictly for users aged 18 and above. We never knowingly collect or store personal information from anyone under 18.

If a minor has accidentally created an account and this comes to our attention or is reported to us, the account will be immediately closed and all associated data permanently deleted. If a parent or guardian suspects their child's information is held by Karakiya, please contact our support team.

10

Policy Updates & Contact

Karakiya reviews this Privacy Policy on a regular basis. Updates may be made in response to changes in technology, the addition of new services, or legal requirements.

  • Minor updates are reflected with a revised date on the page
  • Major changes are communicated in advance to your registered email
  • Continued use of the service after any changes will be considered acceptance of the updated policy
  • You always have the right to close your account if you do not agree to an updated policy

For any privacy-related questions, concerns, or to exercise your rights: privacy@karakiya.best or support@karakiya.bestWrite to us at

Karakiya's Commitment: Your privacy is not just a legal obligation for us — it is an ethical responsibility. You use Karakiya because you trust us, and protecting that trust is our commitment.

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Frequently Asked Questions

If you forget your password, click the "Forgot Password" link on the login page. Enter the email address or mobile number you registered with, and a verification code will be sent to you. If sent by email, be sure to check your spam folder as it can sometimes end up there. Use the code to set a new password. Your new password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers to keep your account secure. If you no longer have access to your registered email or phone number, contact Karakiya via live chat or at support@karakiya.best — your identity can be verified through the KYC process to recover your account.

Karakiya directly supports Bangladesh's most widely used mobile banking methods. bKash is accepted for both deposits and withdrawals — it's the most popular payment method in the country. Nagad works the same way and typically comes with very fast processing times. Rocket (Dutch-Bangla Bank's mobile banking service) is also available for deposits and withdrawals. Beyond these three, Visa and MasterCard as well as cryptocurrencies (Bitcoin, USDT, and others) are supported. Deposits via bKash and Nagad usually go through in seconds, with withdrawals processed in 5–15 minutes. Check the payments page for the latest limits and fees for any method.
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